Start today with your Zoho Desk training!
The Zoho Desk Advanced Admin Training for administrators provides you with the knowledge and skills to effectively manage Zoho Desk. This powerful helpdesk platform can transform your customer service. In this training, you will learn the advanced features of Zoho Desk, such as setting up workflows, creating blueprints, and configuring ‘guided conversations’. Get the most out of Zoho Desk!
Mobile XL is your Zoho premium partner
Upcoming trainings
- Tuesday 28 January 2025
- Tuesday 25 March 2025
- Tuesday 20 May 2025
The four advantages of the Zoho Desk Training
Practical knowledge
hands-on experience and direct feedback from expert trainers
Flexibility
ability to watch back the online training that you followed at a later time
Cost-effective
increase your productivity while simultaneously reducing your costs
Customer satisfaction
faster solutions that address customer issues more quickly
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The content of the training
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- Multi layout configuration
- Workflow configuration
- Skill settings
- Blueprints explanation and configuration
- Support contracts with SLA’s
- Q&A
- Data Administration explanation
- Setting up macros
- Setting permissions, roles and rights
- Security from Zoho Directory
- Developer Space capabilities
- Supervision rules
This Zoho Desk Advanced Admin training is part of our Zoho Online training courses.
These include a series of web- based educational programs designed to assist users
to effectively use several Zoho- applications.
Frequently asked questions
- Can I reschedule the training if I am unable to attend?
Yes, you can reschedule your registration if you cancel at least 24 hours before the training. You can then simply participate in the next training.
- Are the training courses also given on location?
If you want to have training on location, this is also possible. Send us a message with a request for this.
- Are the training sessions recorded?
Yes, you will receive a recording of the training afterwards so that you can watch it again at a later time.
- If we take multiple training courses, is there a discount?
If you participate in the training with 3 or more people, you will receive a discount.
- Can I follow the advanced training without having followed the basic training?
That is possible, but no topics from the basic training will be covered, so we always recommend that you follow both training courses to ensure that you have all the knowledge.