Start today with your Zoho Desk training!

The Zoho Desk Admin Training is a comprehensive course designed to equip you with the knowledge and skills needed to effectively manage Zoho Desk. Zoho Desk is a powerful helpdesk platform that can transform your customer service. During this training, you will learn the basics of Zoho Desk, from setting up your account to automating your customer service processes. Let’s get started!

Mobile XL is your Zoho premium partner

Training details

…

Type Basic Training

.

Location Online

.

Time 3 hours

.

Costs €495

.

SIGN UP IMMEDIATELY

.

View all courses

The four advantages of the Zoho Desk Training

Practical knowledge

hands-on experience and direct feedback from expert trainers

Flexibility

ability to watch back the online training that you followed at a later time

Cost-effective

increase your productivity while simultaneously reducing your costs

Customer satisfaction

faster solutions that address customer issues more quickly

…

The content of the training

…

…

• Introduction to Zoho Desk
• Account settings and personal settings
• Set up contracts and Service Level Agreements
• Manage help center and knowledge base
• Setting up channels
• Allocation rules and routings
• Integrations with Zoho CRM and other Zoho applications
• Q&A

• Manage users
• Modules and general settings
• Set up departments and teams
• Use and configure templates
• Configure customer portals
• Create and use reports and dashboards
• Feedback and surveys
• Mobile Access to Zoho Desk

This Zoho Desk Basic Admin training is part of our Zoho Online training courses. These include

a series of web- based educational programs designed to assist users to effectively use

several Zoho- applications.

Frequently asked questions

• Can I reschedule the training if I am unable to attend?

  Yes, you can reschedule your registration if you cancel at least 24 hours before the training. You can then simply participate in the next training.

• Are the training courses also given on location?

  If you want to have training on location, this is also possible. Send us a message with a request for this.

• Are the training sessions recorded?

  Yes, you will receive a recording of the training afterwards so that you can watch it again at a later time.

• If we take multiple training courses, is there a discount?

  If you participate in the training with 3 or more people, you will receive a discount.

• Can I follow the advanced training without having followed the basic training?

  That is possible, but no topics from the basic training will be covered, so we always recommend that you follow both training courses to ensure that you have all the knowledge.