Zoho Desk: your guide to efficient customer management
The Zoho Desk Admin Training is a comprehensive course designed to provide you with the knowledge and skills you need to manage Zoho Desk effectively. Zoho Desk is a powerful helpdesk platform that can transform your customer service. During this training you will learn the basics of Zoho Desk, from setting up your account to automating your customer service processes. Let’s get started!
You will find the following components of Zoho Desk in this training
- Introduction to Zoho Desk
- Account settings and personal settings
- Modules and general settings
- Set channels
- Manage users
- Set up departments and teams
- Use and configure templates
- Configure Customer Portal
- Allocation rules and routings
- Set up contracts and Service Level Agreements (SLAs).
- Create and manage help center and knowledge base
- Integrations with Zoho CRM and other Zoho applications
- Create and use reports and dashboards
- Feedback and surveys
- Mobile Access to Zoho Desk
- Q&A
This Zoho Desk Basic Admin training is part of our Zoho Online training courses. These include a series of web-based educational programs designed to help users effectively use the various Zoho applications.
Benefits of Zoho Desk Basic Admin Training
Practical Knowledge: You will receive hands-on experience and direct feedback from our expert trainers.
Flexibility: Follow the training online and watch it again afterward.
Cost-effective: Training your team to use Zoho Desk effectively will increase productivity and reduce costs in the long run.
Improved Customer Satisfaction: A well-managed helpdesk leads to faster resolutions and happier customers.
We will keep you informed after the training
After completing the Zoho Desk Basic Online Admin training, we will keep you informed of the changes and improvements in Zoho Desk. You will be invited to the annual update meetings, so that you always stay informed of the changes and additions in Zoho Desk.
- Can I reschedule the training if I am unable to attend?
Yes, you can reschedule your registration if you cancel at least 24 hours before the training. You can then simply participate in the next training.
- Are the training courses also given on location?
If you want to have training on location, this is also possible. Send us a message with a request for this.
- Are the training sessions recorded?
Yes, you will receive a recording of the training afterwards so that you can watch it again at a later time.
- If we take multiple training courses, is there a discount?
If you participate in the training with 3 or more people, you will receive a discount.
- Can I follow the advanced training without having followed the basic training?
That is possible, but no topics from the basic training will be covered, so we always recommend that you follow both training courses to ensure that you have all the knowledge.