Enhance your customer interactions with Mobile XL’s Zoho portal
At Mobile XL, we enhance your customer relationships with a portal that seamlessly integrates with Zoho applications. This allows your customers to view and manage their data in a secure and easy way. Make communication and information sharing easy!
What is the Zoho Portal?
The Zoho Portal is a powerful online platform that enables businesses to securely share data and documents with their customers. This allows customers to access their data themselves and find answers to their questions instantly, reducing the pressure on your customer service team. Everything can be managed efficiently and is made accessible through an intuitive user interface. Ready to take your customer experience to the next level? With Mobile XL as the Premium Zoho Partner, you’ve come to the right place!
Useful features for your customer
- Manage data
Using Zoho CRM, customers can effortlessly customize their contact information and preferences and have instant visibility into their orders, quotes, and invoices - Request support
Zoho Desk allows customers to submit tickets and track the status of their support requests, making for a more efficient customer service
- Track project status
Customers can track the progress of their projects, view deadlines and receive updates with Zoho Projects, always keeping them in the loop
- View documents
Customers can securely upload or download documents using Zoho WorkDrive, making collaboration and file management easy - Fill out forms
Zoho Forms makes it easy for customers to fill out forms such as request forms, feedback forms or survey forms
- View orders
Customers have access to their orders, quotes and invoices, which are linked to Zoho Books for financial accounting
Essential functionalities
Smart customer insights
A good customer portal is a crucial link between an organization and its customers. It plays a key role in the customer experience by providing efficient access to necessary information and services.
User-friendly Interface
The portal has an intuitive design with clear navigation, allowing customers to quickly find what they need. The responsive design works perfectly on both desktops and mobile devices.
Safety
Safety is our top priority. With secure login options such as two-factor authentication, customer data is well protected.
Access to customer data
Customers can easily view and edit their personal information such as account settings, order history, payment details, and customer service interactions.
Self-Service
Customers can easily access information themselves with FAQs, knowledge bases and manuals. This reduces the need for direct contact and increases efficiency.
Support and ticketing
Customers can easily create support tickets and track their progress.
Analytics and reporting
The integrated analytics functionalities allow your organization to monitor customer behavior, portal usage and the performance of self-service tools.
Frequently asked questions
- What is the Zoho Portal?
The Zoho Portal is a customer-focused online access point where your customers can securely view, manage, and share data and documents and gain controlled access to data in your Zoho applications.
- Is Zoho Portal safe for sharing sensitive information?
Yes, the portal uses advanced security technologies to ensure all data is safe and protected. The Portal can also be integrated with your own IT environment via SSO.
- How does Zoho Portal improve customer satisfaction?
By giving customers direct access to their data and the ability to consult their own information at any time, the portal improves transparency and satisfaction.
- Who is Zoho Portal suitable for?
The Zoho Portal is suitable for businesses of all sizes looking to improve their customer communications and service, whether you run a small business or a large organization.