Zoho Desk: your guide to efficient customer management
Welcome to basic Zoho Desk Agent Training! In this training, you will learn how to effectively use Zoho Desk to improve your customer service and handle tasks efficiently. We focus on the user interface features and how you can use them on a daily basis. Let’s get started!
You will find the following components of Zoho Desk in this training
- Introduction to Zoho Desk
- Overview of the user interface
- Modules and general user settings
- Creating and responding to tickets
- Use of the chat function
- Use of the WhatsApp functionality
- Using articles in the Knowledgebase
- Send templates
- Creating views and filters
- Plan tasks and appointments
- Dealing with feedback and surveys
- Mobile Access to Zoho Desk and Radar app
- Q&A
Zoho online training courses
Zoho online training courses include a series of web-based educational programs designed to help users effectively use the various Zoho applications. These training courses are designed to educate users of all levels, from beginners to advanced, on how to take full advantage of the features and capabilities of Zoho products.
Benefits of Zoho Desk Agent or user training
Practical Knowledge: You will receive hands-on experience and direct feedback from our expert trainers.
Flexibility: Follow the training online and watch it again afterward.
Cost-effective: Training your team to use Zoho Desk effectively will increase productivity and reduce costs in the long run.
Improved Customer Satisfaction: A well-managed and used helpdesk leads to faster solutions and satisfied customers.
Zoho Online Trainings
Our online training courses are designed to help users of all levels get the most out of Zoho applications.
We will keep you informed after the training
After the Zoho CRM Advanced Online Admin training, we will keep you informed of changes and improvements in Zoho CRM. You are invited to annual update meetings, so that you always stay up-to-date.
- Can I reschedule the training if I am unable to attend?
Yes, you can reschedule your registration if you cancel at least 24 hours before the training. You can then simply participate in the next training.
- Are the training courses also given on location?
If you want to have training on location, this is also possible. Send us a message with a request for this.
- Are the training sessions recorded?
Yes, you will receive a recording of the training afterwards so that you can watch it again at a later time.
- If we take multiple training courses, is there a discount?
If you participate in the training with 3 or more people, you will receive a discount.
- Can I follow the advanced training without having followed the basic training?
That is possible, but no topics from the basic training will be covered, so we always advise you to follow both training courses to ensure that you have all the knowledge.