Optimize customer interactions with Mobile XL’s custom Zoho Portal
Mobile XL enhances your customer relationships with a custom-built Zoho Portal. This solution is designed to provide your customers with a secure and accessible experience. Centrally manage your data to effortlessly share customer information and enhance the customer experience.
What is the Zoho Portal?
The Zoho Portal is developed by Mobile XL as a Premium Zoho Partner. It is a powerful online platform that enables businesses to securely make data and documents available to their customers. This portal is not a one-size-fits-all solution. The solution is fully customizable to meet the specific requirements and preferences of each business. From the accessibility of service data to financial documents. Everything can be efficiently managed and made accessible through an intuitive user interface.
Improved collaboration
One of the biggest advantages of Mobile XL’s Zoho Portal is its ability to seamlessly integrate with a wide range of Zoho applications. The well-known apps such as Zoho CRM, Zoho Desk, Zoho Projects, Zoho WorkDrive, Zoho Books, Zoho Forms and Zoho Survey are integrated. This creates a holistic view of customer interactions and business processes, increasing efficiency.
Flexibility and adaptability
In addition, the portal also supports integration with external systems such as Exact Online, Microsoft Dynamics and AFAS. This compatibility makes it a versatile customer solution that fits into various business ecosystems, allowing data exchange between different platforms to run seamlessly. The portal is fully customizable to your business needs. Whether you want to share data from CRM, Desk, or other Zoho apps. Other requests? We would love to hear from you.
Smart customer insights
A good customer portal is a crucial link between an organization and its customers. It plays a key role in the customer experience by providing easy access to necessary information and services. Here are some of the essential functionalities that the Zoho Portal developed by Mobile XL has:
User-friendly Interface
The portal has an intuitive design with clear navigation, allowing customers to quickly find what they need. The responsive design works perfectly on both desktops and mobile devices.
Safety
Safety is our top priority. With secure login options such as two-factor authentication, customer data is well protected.
Access to customer data
Customers can easily view and edit their personal information such as account settings, order history, payment details, and customer service interactions.
Self-Service
Customers can find information themselves with FAQs, knowledge bases and manuals. This reduces the need for direct contact and increases efficiency.
Support and ticketing
Customers can easily create support tickets and track their progress.
Adaptability and personalization
The Zoho portal can be fully personalized to your organization’s corporate identity. It is also possible to add specific functions to the portal.
Communication tools
Integration with email, live chat and social media ensures that customers can communicate with your organization in their own way.
Payment system integrations
Orders are secure and invoices are processed and paid via their preferred payment system.
Analytics and reporting
The integrated analytics functionalities allow your organization to monitor customer behavior, portal usage and the performance of self-service tools.
Frequently asked questions
- What is the Zoho Portal?
The Zoho Portal is a customer-focused online access point where your customers can securely view, manage, and share data and documents and gain controlled access to data in your Zoho applications.
- Can the Zoho Portal integrate with other software?
Yes, the portal integrates seamlessly with external systems such as Exact Online and Microsoft Dynamics in addition to Zoho applications.
- Is the Zoho Portal safe for sharing sensitive information?
Yes, the portal uses advanced security technologies to ensure all data is safe and protected. The Portal can also be integrated with your own IT environment via SSO.
- Can I customize the Zoho Portal to suit my business needs?
Absolutely, Mobile XL’s Zoho Portal is fully customizable to meet the specific needs and requirements of your business.
- How does the Zoho Portal improve customer satisfaction?
By giving customers direct access to their data and the ability to consult their own information at any time, the portal improves transparency and satisfaction.